General Purchase Terms & Conditions

By making an order with Premier Shades and paying a deposit, a customer agrees to these terms and conditions and warranty terms (see "Warranty Information").

Installation

When your order is ready for installation, we will contact you to organise an installation date and time.

We have given you an estimated date on your order confirmation, based on normal manufacturing lead times. This lead time may change. If the lead time is expected to be longer than notified, we will ring and email you with an updated estimate.

With products that we do not manufacture, lead times are outside our control, and we will do our best to meet the estimated date based on our experience and relationships with suppliers.

If your order is time sensitive, please advise your consultant at the time of your quote or our Office at time of placing your order.

Our Express service is only for products manufactured by Premier Shades and for in stock fabric and components. Your consultant will check with our Office at time of order.

If you have limited days and times available for installation, we suggest pre-booking your installation well in advance with our Office to ensure that we will have Installer available on the day. We cannot always guarantee a specific day/date/time but will work with you to make your installation as easy as possible.

Please notify us when we call you to book the installation of the following:

·       Dangerous or aggressive animals which may affect access to the property.

·       If there will be no-one home. Access details in your absence required.

·       If we are required to collect keys from a Real Estate Agent or other person to access the property.

·       If someone other than the person who placed the order will be meeting our Installers on site. Please let us know their name and relationship to you.

·       If you require any existing blinds or awnings taken down and removed from site at no charge.

·       If you require us to call you when on our way or when we arrive.

Your Premier Shades Installer will arrive within 30 minutes of the time we have provided you.  Sometimes, due to unforeseen circumstances, this time will change due to unforeseen circumstances like weather, delays on prior appointments, traffic delays etc. If our Installer is running ahead or behind, we will call you to keep you up to date. If there is a delay and you are unable to keep the current appointment, we will reschedule the installation to the next best possible date.

If you delay an installation by longer than 4 weeks from the date of the order being ready, a progress payment of an additional 25% is required.

Our Installers are all Premier Shades employees and as such will conduct themselves in a manner that reflects the professional, ethical nature of Premier Shades. This includes, introducing themselves by name to you on arrival, cleaning up any mess created at installation, removing all rubbish created at installation and any old products you wish to be disposed of (if you wish to keep your old blinds/awnings/curtains etc, please ensure you let the Installer know prior to the job starting). Our Installers will use their own tools, hardware, ladders and any other equipment to complete the installation. Any specialty equipment required for your installation will be noted on the Order Confirmation.

If required, we will split the installation of your products to different dates, depending on the products ordered. Products manufactured with a quick turnaround, such as roller blinds, vertical blinds or some venetians can be ready for installation before imported products such as plantation shutters or most exterior products. If you do not wish to have a split installation of your order, please let us know when we call, we are happy to hold your finished products in our Wyoming factory until the whole order is ready, subject to full payment (see Finalising your account).

The Installer will show you how to operate your new blinds/awnings on the day of installation. If you have any questions after the Installer has left, please call our Office, or see our website for troubleshooting information videos.

All products with operating cords are required to be securely fastened to the window architrave or wall. It is a legal requirement that all child safety locks for chains and cords on internal blinds be secured at time of installation and we adhere to this legislation with no exceptions.

Premier Shades reserves the right to postpone an installation job if the site is in any way unsafe.

Finalising your Account

Final Payment for your order is due the day prior to your booked installation date. Most customers will arrange their final payment when we call to book in the installation. 

We accept Visa, Mastercard, American Express and other debit cards over the phone with our Office staff or direct deposit to our bank account (please use your order number as the reference and email your remittance to sales@premiershades.com.au). Premier Shades bank details can be found on the bottom of your order confirmation. We also accept payment via Stripe, please see our website for details.

Goods remain the property of Premier Shades until paid in full. Non-payment will result in voiding all warranty with Premier Shades.           

Non-payment of your outstanding balance may result in a delay with your installation.

We do not accept “withholding” part or final balance as a provision in case there is an error or issue or you will not be at the premises at the time of the installation. Premier Shades has a comprehensive two year warranty for our goods and service and we comply with all laws. Please see “Warranty Information”.

Online Purchase Terms & Conditions

Expect your order to arrive in about 4-5 business days. Products are shipped from Gosford, NSW using Australia Post (normal delivery included, express delivery priced at checkout).

If you have not received your order within 10 days please contact us immediately.

Parts sold are industry standard and used in our own manufacturing business. If we need to substitute a product due to low stock levels, we will substitute it with an equal or better quality product. 

Please contact us immediately to return the goods due to defect or incorrect goods shipped.

Please call the Premier Shades Office on 4324 8800 to discuss your needs or any questions about your order.