Payment FAQs
Premier Shades requires a 50% deposit on all our products. We accept cash, direct deposit into our nominated bank account, Visa, Mastercard, American Express (no surcharge), or cheque. Please note that we make a custom made product that cannot be reused if you change your mind as it has been made to fit your requirements.
Your quote has been provided to you in writing. Please check it carefully before you pay a deposit. Any special arrangements, product performance claims or agreements should be made in writing. At times our customers have received more than one quote and may have had conflicting information from different company consultants. Any product performance claims or special arrangements we have made we will happily put in writing. If unsure, ask before you pay a deposit.
Our products are custom made and once the product has been ordered with a deposit paid, production costs have been incurred and the order cannot be cancelled. We will include our warranty terms and payment terms with the order. We will include care instructions and our procedure for installation. We will give you an estimated date of installation in writing with that paperwork.
We understand that, at times, unforeseen circumstances occur. Please contact the office immediately if you need to cancel for unforeseen circumstances. If we can stop production without cost we will endeavor to do so. If we cannot stop production (for example the manufacturing process has started) then you will still be liable for the goods.
Premier Shades provide our goods and install to industry standard. If you are unsure of how a product may look or be installed it is best if you visit our showroom at 18/482 Pacific Highway, Wyoming. We have many of the products we sell on display and operational. Please be clear of your expectations before you pay a deposit. Our quotes are in writing, we confirm your order in writing and we have our goods on display to show you how they will look.
If you change your mind, please call and talk to us about your options.
The final payment is due before the day of installation. Final payment is payable when we call to book in your installation. Our installers are not able to take payment.
We accept Visa, Mastercard, or American Express cards for final payment, as well as direct deposit, bank cheques, money order or cash. Cheques for final payment aren’t accepted without prior arrangement.
If you are making a direct deposit, we will require the direct deposit receipt be emailed to the office (sales@premiershades.com.au). Our bank deposit details are on the sales order.
Goods remain the property of Premier Shades until paid in full. Non-payment will result in voiding all warranty. We do not accept holding payment if there is an issue as we have warranty terms and legal requirements that we honour.
We can take photos of your installation if required for example, in a holiday property. Usual payment terms apply.
